Listening and Changing

webcast_thumbnailHow well do you listen?
How much do you know about what makes people want to change?

For anyone who needs to engage client families, these are two critical questions.

Most of us think we are good listeners. Here’s a simple test: how frequently in your communication with client families do you…

  • direct?
  • give advice?
  • persuade?
  • disagree?
  • interpret?
  • analyze?
  • question?
  • probe?
  • reassure?
  • sympathize?

You may be surprised to discover that none of these responses define listening!

How about promoting willingness to change?

How frequently do you begin to develop a case plan for families during your first meeting with them? And then discover that family members have taken none of the steps when you next visit them! Perhaps that is because there are three steps that need to be taken before family members are willing to make changes.

In 2012 the National Family Preservation Network (NFPN), in cooperation with the Institute for Family Development (IFD), developed a webcast training on Active Listening and the Six Stages of Change.

The half-hour webcast includes:

  • How to obtain information from families without interrogating them
  • How families make decisions to change and why rushing them is counter-productive
  • How listening to a family is key to helping them

The IFD Trainer, Suzanna McCarthy, provides a wealth of information, examples, and methods of really listening to families and helping them achieve their goals.

We’re making this webcast (a recording of the livestream video) available to you at no cost. You’ll want to view it more than once and you’ll learn something new every time! A handout to aid you in following along with the recording is also provided.

To access the webcast recording and handout, visit:

Posted by Priscilla Martens, Executive Director, National Family Preservation Network
and Charlotte Booth, Executive Director, Institute for Family Development